UX research, UI/UX Design, Web Redesign
About Request API
Request API is a digital system for web developers, app builders, and technician to request the API data from New York University. In order to make the requesting process faster, clear, and more efficiency, We have redesigned the requesting process and interface with a better user experience.
My role: Product Designer, User Experience Designer/Researcher
Problem - Original Requesting Process
Form Design - Unintuitive form, Old Style
Form Content - Repetitive, Confusion, Lack filter data and option
Technical Issue - No tracking and feedback system, No auto saving system
Redesign the Request API - Key Issue
Drop down menu : The system contain over 100 different schools’s API data for requesting
Confusing Information: Domain and Subdomain is way too confusing for users to select.
Demarcation: The demarcation of the requesting process is either repetitive/ lack.
This is the complete process cycle of requesting API from user to data owner’s approval/decline respond, and finally approve my MuleSoft.