Request API

UX research, UI/UX Design, Web Redesign


About Request API

Request API is a digital system for web developers, app builders, and technician to request the API data from New York University. In order to make the requesting process faster, clear, and more efficiency, We have redesigned the requesting process and interface with a better user experience.

My role: Product Designer, User Experience Designer/Researcher


Problem - Original Requesting Process

  • Form Design - Unintuitive form, Old Style

  • Form Content - Repetitive, Confusion, Lack filter data and option

  • Technical Issue - No tracking and feedback system, No auto saving system

Screen Shot 2019-04-11 at 18.37.57.png

Redesign the Request API - Key Issue

  • Drop down menu : The system contain over 100 different schools’s API data for requesting

  • Confusing Information: Domain and Subdomain is way too confusing for users to select.

  • Demarcation: The demarcation of the requesting process is either repetitive/ lack.


Process Workflow

This is the complete process cycle of requesting API from user to data owner’s approval/decline respond, and finally approve my MuleSoft.

Screen Shot 2019-04-10 at 18.22.07.png

User Journey

Screen Shot 2019-04-11 at 19.28.11.png

Early Stage Draft and Design


Outcome of the Request API